Terms and Conditions

Reservations
Reservation of tourist services available through the website are made by a reservation form which the customer submits on the hotel website. The reservation is confirmed once the customer has received written confirmation from the hotel, which specifies the total amount due on the reservation. Any changes or additions to the reservation will be considered valid provided that they are agreed upon and confirmed by written correspondence. If any change of reservation details occurs (arrival and departure dates, number of nights, number of clients, type of accommodation, number and type of meals, etc.) the hotel will send written confirmation.

Special Requirements
In the event that the customer has specific requirements relevant to the reservation (such as food intolerance, specific diseases that require additional or different services, etc.), they must be approved beforehand by the hotel and the arrangement should be stipulated in written correspondence between the parties.

Price and Payment Method
The customer is obliged to make an advance payment of 30% of the total price of the requested tourist services, confirmed also by the hotel, within 7 business days from the date of confirmation. The customer is obliged to pay the rest of the amount at least 7 days prior to the date of departure. In the event that there remain 7 or less than 7 days until the date of departure, the customer is obliged to pay the full price of their requested tourist services, confirmed also by the hotel. The hotel is entitled to the right to set earlier deadlines for full payment submission, as well as to lay down conditions regarding reservation changes and cancellation, for instance justifiable price reductions or other discount related conditions. All payments are made electronically via card (VISA, MasterCard) through the hotel website and all expenses and commissions on bank transfers shall be on the customer’s account.

Check In
Hotel check-in is after 14:00 PM.

Check Out
Services end at 12:00 PM on check-out day. If the client wishes to check out later, the hotel offers such an option at an additional charge.

Cancelation
The customer could cancel the requested services without penalties no later than 30 days prior to the arrival date to the hotel. Upon cancellation between 29 and 15 day prior to the arrival date to the hotel, the client will be charged the amount of the advance payment (deposit); in case of cancelation less than 15 days prior to the arrival date, as well as failure to arrive in the hotel the client is to pay penalty that amounts to 100% (one hundred percent) of the total value of the services. Refund is not possible in case of cancelation of services after arrival. Property damage caused by the client while using the accommodation is on the clients account and the amount will be calculated at retail prices in the country of residence.

Refund occurs in the same way as funds were received on the card, via bank or PayPal. Refund occurs within 3 days from receipt of cancellation.

Email Marketing
By submitting Contact form or making reservation, you consent to receive marketing email messages (e.g. promos, cart reminders). Consent is not a condition of purchase. Unsubscribe at any time by replying STOP or clicking the unsubscribe link in the email message.

Provider of the reservation service
KITT LTD
BG130624711
Bulgaria, 1421 Sofia, 45 Krastyo Sarafov str
Telephone: +359 (87) 9333523